Elyx is a premium healthspan company combining AI-enabled technology and high-end concierge, with multidisciplinary specialties across science, medicine, physiology, nutrition, and supplementation. We exist to maximize each member’s healthspan — the physiological foundation to live the life they want, at maximum health.
Elyx Life places technology at the center of the membership, with human expertise built around it. A continuously running pipeline reasons across a member’s biology, life, and behavior — combined with the evolving science of healthspan — to produce a stream of predicted, tracked decisions. These are delivered through the concierge and member app, and, where useful, out to external specialists whose findings flow back in.
Elyx Medical provides the physician-led clinical foundation for this model, including diagnostics, medical review, preventive care, and safety oversight. Elyx Life then helps translate these insights into coordinated, evolving plans aligned with each member’s long-term goals.
You’ll own a portfolio of 15–20 clients and be their main point of contact. Your job is to make sure their healthspan plan gets executed — across our clinic, external specialists, and whatever city they’re in that week. You’ll report to the COO, and work daily with our physicians, PTs, and the AI Healthspan Copilot that sits behind every client’s plan.
Your days could look very different; planning out the client’s next month’s sessions, manning the reception, assisting with a VO2max test, setting up a sauna for a client or even accompanying a client to an appointment. The role is very varied but always focused on what progresses a client on their healthspan journey.
We’re still a young startup with a team of ~20 people. You need to be comfortable in a startup environment, where not everything is well documented. You’ll do well here if you relish contributing in many different ways, and see the gaps as opportunities for you to help build the SOPs with lasting impact.
We’re located in Raffles Hotel Arcade. Regular working hours are Mon–Fri 9am–6pm, but you’re expected to handle occasional urgent client situations off hours, including being responsive on chats. Non-urgent matters or messages can wait till the next day.
- Competitive salary
- Equity in an early stage start-up with potential for significant upside
- Coaching and support from experts within the team
- Competitive health insurance
- Very little, if any, travel required
- EP sponsorship if required
- Deeply understand each client’s healthspan goals, preferences, and lifestyle to provide proactive, personalized service.
- Build trusted relationships by always putting clients’ interests first and consistently exceeding expectations. Go above and beyond to create delight.
- Serve as the dedicated point of contact for assigned clients throughout their healthspan journey.
- Take ownership of the healthspan journey, collaborating with the care team to continuously enhance service delivery and client experience.
- Manage and coordinate all scheduling and logistics for client appointments and planned activities—including international arrangements—across providers, specialists, and facilities.
- Conduct regular check-ins to assess CSAT, track progress and address concerns.
- Monitor session attendance and wearable trends, flag deviations from the client’s plan, and escalate to the relevant experts in the team for interpretation and action.
- Maintain detailed records of client interactions, preferences, and progress to enable highly personalized, proactive service and drive continuous improvement.
- Handle client health data in line with PDPA and internal privacy standards, and follow clinic SOPs for records, escalation, and scope of role.
- Front-of-house duties (including occasional weekends), supporting facility operations and event organization.
- Build ops SOPs.
- Actively work with the Product and Tech teams to improve ops efficiency through automation.
- At least five years in high-touch client relationship management or similar role, ideally in five-star hospitality, luxury retail or private banking serving high-net-worth clientele.
- Exceptional interpersonal and communication skills; proven ability to build and maintain relationships, handling high-profile clients and sensitive situations with discretion and finesse.
- Excellent spoken and written English. Fluency in Mandarin is a big plus.
- Excellent problem-solving skills; track record of managing complex scenarios and multiple stakeholders with creative thinking and resourcefulness. Grace under pressure.
- Bachelor’s degree in a related field or equivalent certifications in hospitality management is a plus.
- Adept with software and AI tools; quick to learn and adapt to new technology.
- Keen personal interest in health and fitness.